4 Tips for smooth Front Desk operations

4 Tips for smooth Front Desk operations

Booking rooms, answering to queries, assisting hotel operations to stay on track – the front desk is vital to your hotel and is a crucial point for guests. 

The Front Desk is where you can make a good lasting impression and one of your top opportunities for differentiating yourself from the competition. To ensure your front desk caters reliable and tailored service, consider the following four tips.

   1. Leverage your Hotel Management Software

A Hotel Management Software is the main command centre of the entire hotel operations and bookings. Investing in right software will ensure your bookings appear in real-time, whether they are made online or through agents over the phone.

With a PMS, your front desk can pull up a handful of information related to guest’s reservation, their preferences, and your hotel’s room capacity. Additionally, you can make notes about upgrades, requests, special occasions, allergies and other details which will help make the guest’s experience more personalized while giving staff the information they need to adjust or change a reservation immediately.

    2. Empower your staff

Front office staff ought to have all the characteristics they need to do their job effectively. This includes adequate training so that they can answer each and every question a guest might ask or guide them to the right person if they can’t.

Since hotel management system can provide your front desk staff in-depth information related to customer’s preferences, history and current booking, give them expanded responsibilities to change or enhance that guest’s booking – responsibilities that might once have resided only with senior staff. For instance, assign a task to the front desk staff to change a guest’s reservation or upgrade them if the right parameters are met. This will significantly boost up interaction while freeing up management to work on strategic tasks.

   3.Create Plan B

Try not to make your guests wait. Build flexibility into your hotel operations in order to keep your guests happy and run your business quickly and efficiently.

Make electronic check-in available or provide the hotel staff with a room tablet staff device and a proper hotel management software so that they can pre-screen guests as they wait, ensuring their reservation ids are correct. At the time of check-out, direct guest to electronic check-out options for a quick and efficient process. This smooth process will relieve the frustration of a guest who waits too long at the reception.

   4.Collect Feedback and utilize it

As a hotel manager, you can’t be at the front desk all the time, so you need your employees to be your eyes and ears. Approach your staff for their feedback on how the desk is functioning. Include a question in your guests’ post-stay survey about the front desk experience. They might give you great knowledge into the hotel operations that could be improved.

Travelling can be hectic. Check-in, check-out or getting feedback should never add more to a stressed traveler’s getaway experience. Make your front desk the first and the last place guests need to go for an exceptional service that they’ll never forget.


Every year, smart technological concepts enter into the market to tackle problems, solve issues, ease operations and keep the business dynamic. Among these new technology trends in the hospitality industry, ‘Cloud’ have been one of the most debated and adopted topics of all. Because a move to the cloud has helped companies become more efficient and gain bigger competitive advantage. 

Private and public cloud solutions each have their own mix of strengths and constraints – enough to make either one on its own insufficient as a hospitality solution. Public cloud services are quick and flexible, but don’t get along with the data and assets behind the firewall, and require more attention to security. Private clouds provide better governance and security but can slower to scale and more work to manage than their public cloud cousins. 

The solution is unified Hybrid Cloud that combines your assets’ private and public cloud resources into a single environment. The Hybrid Cloud is the future for many companies. Businesses large and small are turning to this blended infrastructure because it combines the best of both worlds: public cloud, private cloud and dedicated servers working together in any combination.

The below reasons will provide answer to your question to why you need Hybrid Cloud’s flexibility.


More Flexibility

A complete hybrid cloud system enables you to place workloads where they make the most sense.  You can adjust your architecture to take advantage of performance requirements that only dedicate servers can offer. In the meantime, you can meet financial objectives with contract term billing to meet regulatory expectations, while also taking advantage of utility billing for unknown or short term needs. Furthermore, hybrid cloud technology  offers rapid deployment times that comes in handy when deadlines get shortened or requirements change.


More Technical Control

Root access can be granted to apt personnel, and custom network segmentation can be defined to logically and physically segment your architecture where required. Unlike cloud solutions, a hybrid cloud software enables you to define if and where multi-tenancy is acceptable. You can also request customized hardware as needed to meet your specific application performance requirements.


Better Security

A general concern about cloud technology among hotels is security and multi-tenancy. A hybrid system facilitates these concerns by allowing you to choose dedicated servers and network devices that can isolate or restrict access. Moreover, your devices can be configured so your dedicated servers and cloud servers can communicate on a private network, turning what formerly used to be two separate solutions into a single integrated architecture.


Compliance Options

With improved security comes the ability to meet compliance requirements. Many auditors disapprove of multi-tenancy and require dedicated solutions for some (sometimes all) aspects of your hosted infrastructure. With proper network security, a hybrid solution can satisfy auditor requirements.


Technical Predictability

Developers work hard to create stable applications. Development and testing is a common use for cloud servers, but when the time comes for production you want to know exactly how your platform will perform. In many cases, public cloud will work fine, but some businesses may prefer to stick with dedicated servers for at least part of their mission critical launches. For example, dedicated servers can be configured to meet performance needs and then be supplemented with multi-tenancy cloud servers for excess traffic.


So, the next time you think about hotels, you just might think for yourself that how hybrid cloud-based management platforms like QiK Circle can unlock common barriers to productivity and increase flexibility, scalability and reduce operating expenses.


The Night Audit process is compulsory for a hotel operation as it is part of the accounting section of the hotel. With guests’ check-in and check-out at all hours and paying their bill through various means of settlements, hotels need to ensure that guest folios and their transactions are recorded and reconciled in a proper way.

Generally, hotel night audits are performed around midnight, when most of the Point of Sale outlets are closed. Closing the day’s financial activities approves the work of the previous day’s shift and provides information for the next day’s shift. Experts recommend the hotel management team should go through the night audit reports daily to get and insight of the hotel’s occupancy and financial status. This routine ensures accuracy and reliability in the accounting. With the QiK Circle hotel management software, you won’t be compelled to perform the Night Audit every other day, but logically you cannot continue with the auditing for forthcoming days unless you have finished auditing process for the previous days. You just need to perform an audit one time during each day. The Night Audit process ends with the reports generated for the day which is called the Night Audit reports that summarizes the transactions and revenue for the day.

Once all the reports are generated and hotel’s daily activities are reconciled, they are sent to the management for review. With these reports, the hotel manager has daily figures of room occupancy and other miscellaneous figures that provide an opportunity to react and respond to slow sales period.

  1. Night Audit Room Details Report –Gives snapshot of the days in which rooms are occupied, available, checked-in, checked-outs, no shows and cancellations.
  2. Night Audit Counter Report – Gives details of the Cash and Credit Card receipts and withdrawals.
  3. Night Audit Revenue Report – Gives information on Room revenue, cancellation and no show revenue and other POS revenue. Revenue generated through various inclusions and business sources like Travel Agents, Corporates, Website etc. is also shown in this report.
  4. Night Audit Tax Report – Contains all the tax information on reservation revenue and other POS revenue like VAT, Luxury Tax, Service Tax, etc.

While the travel and tourism industry might have taken the hospitality business by storm, there still might be challenges faced by independent hoteliers in efficient streamlining of hotel’s daily operations. Simultaneous execution of multiple tasks, many times manually result in errors that hamper day-to-day operations.

Operating counters, managing check-ins and check-outs, managing reservations received through various different sources, housekeeping updates, point of sale and many more transactions need to be closed daily to make way for next day’s transactions. And the ultimate solution which can be taken is Night Audit. It helps streamline the array of daily operations performed in the hotel. A Night Audit not only takes charge of the daily operations mentioned above, but also helps in detecting any errors, verifies financial transactions as well as room revenue and takes corrective measures.

QiK Circle offers an intuitive Night Audit feature which allows a hotel to perform multiple functions such as:

  • Extend a guest’s reservation
  • Change room in case of split reservation
  • Early check-out of a split reservation
  • No Show charges
  • Close or carry forward counters and many more

With automated Night Audit reports, the task of the hotel manager has reduced extensively. With accurate information delivered at a click of a button, integration of night audit in a hotel is highly recommended in efficient management of hotel’s financial department.

5 Top Rated Hospitality Tips to Achieve Customer Satisfaction

Customer satisfaction is something hotels are always trying to achieve. Nowadays, customers start their hotel searches online and spend time comparing prices and reading reviews. And if the customer turns to be a smartphone or a tablet user, researching on various choices increases which means hospitality impression begin long before the customer walks through the door. So how do hotels satisfy their customers and achieve retention?

  1. Great websites improves customer experience

Customer satisfaction is highly affected by digital online presence. With customers getting their first information about hotels online, most of successful hotels have striking websites that are also easy to get found.

Websites with clear directions (including maps), nearby places of interest, numerous photos, contact details and great reviews are attractive and get instant booking without any hassle and boosts customer satisfaction.


  1. Guest satisfaction increases when you understand your customers

Customer satisfaction is not just a warm welcome with a smile, it’s lot more than that. Knowing and understanding a customer is at the heart of it. A customer booking its stay at a beachside resort has different expectations than a customer staying in a convention hotel. When you figure out how to meet the needs of the customers and to deliver consistently and effectively on those needs, you are being able to create overwhelming customer loyalty and attain higher number of bookings.


  1. Address customer complaints quickly to improve customer satisfaction

The hospitality industry can be rigid with requests and complaints coming in online, by phone, email or in person at the front desk. One of the key responsibilities of any guest service manager or customer service provider is customer satisfaction measurement.

By addressing to the requests or issues quickly, a hotel will have fewer complaints in return. When customers need anything from hotel staff (from clean towels to extra pillows, and room service to assistance with carrying their bags), they expect quick and efficient service. Waiting for an hour or more for these small services can lead to a bad impression of slow and inefficient service. In few words, a quick turnaround to requests can have a big impact on the reviews left by customers at the end of the stay.


  1. Train your staff for improved customer service

For a hotel to run smoothly and flawless, a hotel must have a well trained staff with an emphasis on working together for the benefit of the customer and this turns out to increased customer satisfaction. The end goal of any hospitality industry should be centered on customer satisfaction.

It’s not possible that a well run hotel will never get bad review. A certain percentage of customers will complain no matter what. Use this opportunity to learn from what let down customers and structure your system accordingly to achieve customer satisfaction. Take an extra step to adopt hotel management software with solid hotel management strategies to help put all things in place. However, a staff having good knowledge in catering a positive customer satisfaction with a strong sense of knowing customer needs will create an environment that attracts people in and leaves them with a lasting good impression.


  1. Track, analyze and report on customer satisfaction

Customer satisfaction is often linked to the level of customer communication. By creating a bond with the customers through communication, hotel management can see strong and weak points in customer service. Feedback can be gathered online in review section of websites combined with review cards in room and front desk logs. These tools, when used in a proper way, can be extremely helpful in staff meetings and staff training sessions.


There are number of customer satisfaction tracing companies and tools available. Some of the other tools include analysis of how customers’ book and what led these customers to opt for a particular hotel versus a similar one down the street. Gathering this type of information with hotel reservation service tools and using it properly can be a huge benefit in gaining new customers and repeat customers.

The hotel industry is growing yet competitive. Customers need exactly what they expect whether it’s a simple clean room or a luxurious room with many amenities. Having a well trained and hotel staff with customer recognition and customer satisfaction skills, the hotel will earn repeat customers as well as brand loyalty.

Is Humanless Reception the Next Big Thing?

With the boom of technology changing the face of hospitality industry, it is slowly turning into an unquestionable requirement for hotels to be able to connected to their more and more tech-savvy guests at all times. The hospitality industry is induced to offer higher level of personalized experience like never before and meet the growing expectations for value, quality, flexibility and responsiveness.

Some hoteliers have even taken a step ahead. Now there are unmanned hotels, or at least the only people there are the guests. You may say it isn’t possible, but it is – at the Henn-na Hotel in Japan, guests are serviced by robots, and at the Buddy Hotel in Munich, guests are greeted by a hotel kiosk instead of a receptionist to assist them in their check-in, getting a room key, etc. Yet another example that can be considered is that nowadays hotel management softwares are providing in-room tablets are no longer restricted to luxury hotels. This new innovation tremendously transforms the manual check-in & check-out process, gets rid of the paper thus making digital a reality for mid market hotels & witness luxury on the other end.

Is this the future? Perhaps it may be, however the question is “Can a hotel technology replace the human factor in the hospitality industry?”

We can undoubtedly say that these new type of hotels are an example of extreme digitalization in the search for competitive differentiation or a low-cost business model. But the fact remains that use of hotel kiosks and various in-room tablets is on the rise across the hospitality industry. Recent surveys show the main driving force behind this phenomenon is strive for boosting guest service and satisfaction. With a hotel kiosk or in-room tabs, the options for guest engagement can encompass every aspect of a guest’s journey from booking a room and checking in to the use of various extra services and checkout.

And all these hotel self-service innovations don’t necessarily replace the manned front desk. Despite what might be expected is that it can supplement it.

Guests not only have a direct control over their stay at their fingertips, but will effectively skip all tiresome queuing in the line at the front desk. And that’s not all. Nowadays guests can use in-room tablets or hotel kiosk to:

  • Select their preferred room
  • Opt for an upsell of a room, package or extra services
  • Check-in and get their room key cards
  • In-room tablets give excellent opportunity to raise room service, food or other miscellaneous requests without having the need to pick up the hotel landline. Also one can fully take advantage of the automatic lights control.
  • Check and settle hotel and restaurant bills
  • Use digital concierge and get real-time content with weather and flight information, entertainment options, local event updates, area maps etc.
  • Connect with the hotel staff via real-time messaging service, e.g. clean room requests, personalized food order requests, do not disturb etc.
  • Leave guest feedback or review of the hotel

At the point when all the exhausting formalities of check-in are addressed in a few clicks by the guest themselves, a receptionist can have much more time to properly attend to the other guests’ needs and with more ‘human touch’ too. The end result of this collaboration between hotel personnel and technology is more than positive – it is a success story of elevated guest experience and greater than ever sense of customer loyalty to the brand. Therefore, the face of the hospitality industry is changing rapidly as it holds one of its key segments – the unique personal touch of various hospitality brands.

6 Reasons – Why Hotel Management Software is in demand?

Hotel Management is a huge industry and it’s constantly growing. According to research, the hospitality industry is going to witness progressive growth by 2020 with the advent of Digital opportunities for hotel bookings and others. With that, one of the biggest questions asked – is hotel management software recommended is debunked with a positive answer, YES, it is an absolute necessity in today’s digital world.

Hotel Management Software has become an essential tool for increasing the operational efficiency of hotels. And in most of the cases, it is necessary to keep up with the level of business. Here are six reasons hotel management software is in demand.

  • Booking rooms become easier

Hotel software is a real blessing to any hotel. It makes the process of booking rooms easier and much more convenient. Without hotel management software, there is no way to sync hotel room bookings when they are made online with those made in person or over the call. Through HMS software, guests can check availability of rooms online and also book online. Also, providing guest to select the rooms with features suiting according to their needs.

  • Avoid conflicting reservations & overbooking

Online Reservation software is a standout amongst the most searched after any other forms of software that allows guests to check availability of the online booking of their rooms. The information gets transferred to the hotel system so that no conflicting reservation can be made as all the reservations are automatically recorded immediately. A standard hotel booking system integrated with Channel Manager System will also help ease out the conflict of overbooking. Having a Channel Manager will help hotels preserve their reputation and image by giving their guests a seamless and reliable reservation process, in addition to helping maintain order and efficiency while preventing booking errors.

  • Simplify other operational works

Investing in Hotel Management Software can be a one-stop solution to simplify all the hotel operations efficiently and effectively. The software having in-built features to ease down several operational works such as the Point of Sale, Hotel Accounting, Channel Manager and Sales CRM can be very much beneficial as it gives a comprehensive solution to the hotel. Hotel Management Softwares such as Opera’s Oracle Hospitality Solutions, QiK Circle Re-Engineering Hospitality & Ezee FrontDesk is considered favorable for any hospitality enterprise.

  • Gives centralized control

Different hotel software modules are controlled by the hotel manager or administrator. This centralized control makes it easier to deal with diversified aspects of hotel management. Hospitality Management Software gives complete control over the property. This way all the activities going on in the hotel such as Front Desk, Housekeeping, Restaurant operations, etc can b modified and monitored in real-time.

  • Creates a strong database

One of the advantages of integrating a hotel software system in your hospitality firm is that it can create a strong database to manage entire hotel services. Database about guests, invoices, transactions and reservations can be easily stored in the hotel software without getting freeze. The software can be utilized to generate invoices, to monitor customer accounts and also the details of all the financial records which are required to maintain the hotel accounts.

  • Provides value for investment

Switching to Hotel Management Software for your hospitality business can save time, money and most importantly increases customer satisfaction. With the help of hotel software, mistakes like overbookings and accounting errors can be done away with. Apart from that accurate bills and precise receipts can be generated and human errors are totally ruled out. Adopting hospitality management solution will offer outstanding value for the cost.

With all the above benefits, hotel business can become a lot easier than ever before. No wonder, there is an increasing demand for hotel management software in today’s world.

How Point of Sale Boost Sales?

A Point of Sale system lets your business ring up customer purchases quickly and easily. What many small restaurants and food joints don’t realize is that today’s POS systems can actually help their business sell more too. This software helps in many different functions, from speeding up the billing process to maintaining customer relations.

Let us observe a few points which highlight how Point ol6Sale (POS) software boosts the sales for an increased profit in the hotel business.

  1. Enhances relationship with your customers

A Point of Sale software not only reduces billing time but also enhances customer relationship by storing their information. Interacting/greeting a customer with personalized information on a person’s lifestyle, work or location makes a customer feel special. You can also track your customers purchase habits and demographics. This way, customers tend to visit the store or restaurant over and over again to enjoy the personalized approach of the sales staff. Likewise, chances are high that satisfied customers can recommend the store to their friends and family.

Apart from getting details like name, address and contact number, it is important to also ask for email addresses. By gathering all the customer email address, you can communicate with them via email newsletters. You can also reach out to them via text messages and social media such as Facebook and Twitter. Thus, a bigger customer base translates into higher sales.


  1. Maintaining restaurant inventory

You can use your Point of Sale software to keep track of your inventory and reduce shrinkage in your restaurant. Shrinkage is the inventory that disappears from your restaurant due to misuse, waste or theft. Many restaurants and food outlets do not monitor all inventories since it can be time-consuming to enter each and every single item that goes through the kitchen.

You can keep track of certain things, such as high-risk items such as liquor or high-cost items such as meat. By keeping track of a few items and updating weekly, you can watch out on your inventory and reduce shrinkage in your restaurant.


  1. Creating schemes and promotions

Most businesses offer different types of schemes and promotions for their restaurants, bar and food joints from time to time. A Point of Sale software helps to track the current schemes and promotions and further help you decide what menu item to use for your food promos. It can also help you decide which food items are often ordered together so you can do cross-item promotions plus create loyalty programs. Such features improve sales and generate high revenue.


  1. Determines your restaurant’s best and worst days

You can use your Point of Sale software to determine your restaurant’s best and worst days for business. The point of sale system can easily tell you which days of the week are slowest. This gives you an opportunity to create restaurant promotions during off nights. For example, if Wednesdays are slow for business, you can have a “happy hour” promotions on that day only to increase sales. This can help you in acquiring more customers and therefore more profits.

POS software certainly helps in increasing sales and as a result, has a direct influence on increased profitability. So, next time you feel any doubt about using the POS software, think about the goal of your business – i.e. making profits. You will definitely find the advantages of using POS system and make a profit to your restaurant business. Find the best POS software that suits your business type.

How To eliminate Last Minute Overbooking & Double Booking

In the hospitality business, more bookings is good business. Isn’t that right? Well, not always. It is inevitable running into situations like overbooking and double bookings following damage to the hotel’s reputation and adding to revenue loss.

Avoid overbooking your hotel rooms

Why you’re doing it – Small hotels deliberately overbook their rooms because they can’t process credit card payments at the time of the booking. Some hotels assume that a percentage of their booked guests won’t turn up every night. Rather letting reserved rooms remain empty, it completely depends on the hotel to fill any spare capacity. If a guest who has already paid for the room cancels due to any kind of emergency post a hotel’s refund deadline or just fails to show up, the hotel can effectively get paid twice by selling the room to another guest for the night.

Why it’s a problem – Deliberately overbooking also means that you have high chances of double booking, which is not worth the risk.

Whether the tourist attention is a large cultural event, music festival or simply a high reason for visitors, the number of cancellations is not guaranteed. You come off as unprofessional which can look bad for business and customer experience.

How to fix it – To avoid overbooking your hotel rooms, you can install a hotel booking system to keep track of the reservations and allow you to accept credit card payments on the spot. Not only does it help you get paid at the time of booking, but also allow you to charge cancellation and amendment fees in the event of ‘no show’ or if your guests changes their booking.

Using a Hotel Management System integrated with Channel Manager drastically reduces hotel overbooking problems. The hybrid cloud-based hotel booking software eliminates the need to personally manage bookings on the channel manager which in turn could be a tedious process.

Avoid double-booking your hotel rooms

Why you’re doing it – Updating your hotel inventory across multiples sites is a pain! You simply don’t have time to do it during peak season.

There are too many accounts to log-in to update your inventory, so you decide to just give the same amount of inventory to a few of them – just in case.

Why it’s a problem – Accidental double room bookings are an hotelier’s worst nightmare. Your booking agents don’t see your real-time inventory, so they accidently sell the same room that another agent has already sold.

Double booking causes difficulties for both the customers and hoteliers. Despite the quality of hotel, if a customer is double booked they will lose trust in the hotel and are more likely to complain or never return in the future.

How to fix it – No matter how much effort you put in preventing mistakes, every once in a while chances are high that you can get a double booking. Usually, the problem lies in your inventory management.

The solution is easy – you need a Channel Manager. Hotel management software like QiK Circle has integrated Channel Manager that distributes your hotel inventory to multiple OTAs.  This means that your rooms are bookable on all of these sites, and your updated inventory of that particular point of time is what’s seen by the customers – whether it’s directly on your website or through the OTA’s website.

A Channel Manager reduces the chances of double booking to a great extent because each time an online reservation is made on any site, it reduces the room inventory accordingly. Thus, this solution helps you in keeping the image of your hotel and you will not have to deal with unhappy customers.

A Hotel Management Software with in-built Channel Management System like QiK Circle will solve the problem of overbooking and double bookings all at once. Interested in saving time and money? Why not see how it works?

How Hotels & Resorts Can Generate More Leads?

In this fast-paced world, you need to boost your strategies when it comes to the hotel’s online booking. The better equipped your hotel lead generation, the better your hotel business will be. You don’t need to be a tech master, but you need to have the right strategies – and be able to stick to them properly – for a successful outcome. Below are some tips that will help hotels and resorts in generating more leads.

Tip #1: Personalized messages to the rescue

This is a straightforward way of attracting reoccurring hotel lead generation. When you acquire a purchase, be sure to express gratitude towards them by sending a personal email or written letter. This shows that you are paying attention to your customer and their needs. For instance, Mark and Mary booked your hotel for their honeymoon, send a letter or email including a personal message to it.

Tip #2: Harness the power of Emails

Email marketing is a great way to build strong lead generation for hotels. Every hotel must have their own appealing website with a sign-up form or a subscription page to collect emails. With the emails collected, you can send special events, discounts and promotional content to your subscribers. This strategy will more likely spark interest for their next trip or even recommend your hotel to friends and family. You can also send across emails to participate in contests and win complimentary services like one night stay free or free spa service for family booking. This will engage your customers even more and stay loyal to you.

Tip #3: Invest in CRM software

Yet another important part that drives lead to your hotel is investing in CRM software. As the name suggests, CRM (Customer Relationship Management) was originally designed to help businesses build and maintain relationships with new and existing customers. But today, Sales CRM software has evolved from simple contact management to robust tool that lets you manage sales pipeline, marketing, vendors and other types of operational data, all in one accessible solution. A fully integrated CRM proves valuable for your hotel as it will help find leads, follow up with prospects and maintain customer loyalty.

Tip #4: Inbound Marketing + Social Media = Higher Lead generation

The importance of social media in today’s society is more immense. After all, social media is one of the conversation platforms and when you give people something they want, you gain their trust. Stay updated on social media accounts such as Facebook, Twitter, and Instagram. This will not just build a steady flow of hotel lead generation, but also assist you in communicating with your prospects and guests. Post a quick fact about the hotel’s history or offer a discount or free meal for suggesting friends or family to ‘like’ your page. This, in turn, will engage your guests and also make aware of your hotel brand to your prospects. Just remember quantity doesn’t matter, quality does.

Tip #5: Leverage high-quality content

Many of us know that content is the king in the digital world. Interesting, engaging and useful content will bring visitors to your site. Post frequent blogs and articles on “Top” things to do in your hotel or useful travel tips related articles that will drive traffic to your site. On all of this content, make sure that the message you are spreading across clear with prominent CTAs that will encourage viewers to book your hotel room. Also, focus on the keywords to be included in your blog content as it will enhance the quality of your website and make it rank better in search engines.


For more information on lead generation strategies for your hotel, don’t hesitate to contact the QiK Circle team. They offer comprehensive solutions such as Front Office, Housekeeping, Point of Sale, Sales CRM and more! Contact us today to get in touch with someone from the team.

The Advantage of using an all-in-one Hotel Management Software

With the constant change of technology, the whole world seems to be changing for the better. Many of the companies have embraced the technical advancements and so the field of hospitality has done the same way. The travel and hotel industry is also moving toward advancements.

Throughout the last decade, the hospitality industry has seen a large number of PMS, Channel Managers, Internet booking sites, guest feedback platforms, and other software products immerse into the market with new components and features. A lot of property owners assured that their hotels are up-to-the-minute to benefit from the latest technology and enforce these independent software tools. Purchasing a new Hotel Management System (HMS) is a major decision for individualistic hotel operators. For any hotel, hotel management software integrated with channel manager and internet booking site is a need to seamlessly manage hotel operations and room inventory distribution. Instead of using various separate systems to execute tasks, hoteliers must look out for a few systems as possible that are integrated firmly.

It’s unfortunate that many hotels have several different software applications installed at different points in time in different functional areas that lead to inefficiencies and integration issues. Following is the summary of the five main challenges that can slow down your business growth if you run a hotel with the various hotel management system and ways to avoid them:

Real-time business controls

At the point when your hotel’s software systems are not synchronized, you have numerous overlapping databases, reports, and dashboards and it’s hard to get a view of business performance within a single time frame. Reports displaying performance across your online distribution, operations, service, marketing, and offline bookings are essential to provide you with an integrated view of your hotel operations. Majority of hotels do not venture out to gather this information on a daily basis due to the sheer amount of time involved in the process. Therefore, the decision-making process is either slow as the hotels depend on inaccurate information or for the sake of time-saving they make rash decisions completely based on instinct.

Maintain rate parity and centralized rate management

It’s obvious, hotels cannot take a risk of having differentiated rates on different online channels. Concluding, it harms the reputation and draws severe penalties from OTAs. An integrated HMS and channel manager ensures room rates are evenly distributed across the online marketplaces, thus minimizing the rate-parity issue to a great extent.

Manage Guest Bookings

Nowadays OTAs offer free cancellations and amendments. Therefore, guests can cancel or amend their reservations anytime. When a hotel is operating on systems from various vendors, these amendments/cancellations create a lot of doubts. Usually, when such amendments are not recorded in HMS from OTA or Channel Manager, this results to a frustrated guest who once they reach the hotel, realize that front office has no information about their booking. Sometimes, hotels receive bookings from OTAs, and afterward, guests get in touch with the hotel and amend the booking as well which is reflected in the PMS. But, if you have a different distribution vendor, there is a great possibility that your distribution software will not have any information on these amendments. Therefore, if something changes from the OTA section, it results in anarchy. Hence the ideal way to manage these issues to have integrated hotel management systems to ensure data is synced across all systems.

Integration complexity and price

With different applications from multiple vendors, hotels need to spend lots of money to be able to properly integrate, maintain and acquire newer versions of these applications. New versions result in higher maintenance costs as more valuable IT time must be devoted to the integration and support of different versions. Further, hotel owners juggle between multiple vendors for support related issues. Erase all these hassles, by executing an integrated hotel management system from a single vendor.

The irritation of dealing with multiple vendors

Managing multiple software vendors for purchases, contract renewals, monthly payments or communicating with multiple support teams isn’t an easy task. Integrated solution providers are more accountable and you wouldn’t run behind multiple vendors for resolution. If there is an issue, the integrated solution provider will resolve it and if you team with an integrated solution provider, you will have a single contract, a single invoice, and a single support number.

With all the challenges that have been pondered upon above, integrating a hospitality software program will have countless benefits for your hotel business. First and foremost, HMS is an integration of various modules, which cater to the different aspects of hotel management. For instance, hotel staff management, reservation, and accounting are taken care of by various modules in a single software entity.

Secondly, an integrated system eliminates the need to re-enter the same data across different systems. This not just saves time, but also saves revenue, as the need to pay for that duty is eliminated.

Thirdly, hotel operations like booking & reservations, check-ins, check-outs, etc are available on screen and can be carried out in few clicks thereby, increasing the overall efficiency of the hotel staff and management system.

Fourthly, integrated Hotel Management Software provides personal training with installation services. Training for multiple systems is difficult for the hotel staff but with fully integrated HMS, training becomes not only easy but also sounds business.

In spite of the fact that countless hotels depend on sophisticated systems to impel positive growth, many hotels are trying to grow as well as fights against soaring maintenance costs of disconnected systems causing process bottlenecks and management issues. Integrated hotel management Software like QiK Circle Next2Next Generation Hospitality Solutions is revolutionizing how hotels run their operations and build interactive software solutions for all hotel management needs.