How important is Housekeeping Software for Hotel Business

How important is Housekeeping Software for Hotel Business

Hygiene is ever more one of the top priorities when it comes to guest satisfaction and when there is lack of it, it’s certain to get guest complaints. Providing a clean and healthy environment leaves a great first impression on guests but also increases customer loyalty, drives customers to come back again and even recommending the hotel to others. Therefore, it’s vital for the housekeeping staff to carry out the housekeeping process ensuring to meet the standard of cleanliness that guests expect when they book a hotel room.

What is Housekeeping Software useful for?

Housekeeping is one of the most essential parts of a hotel management system and hence the housekeeping department needs to be organized to deliver effective and efficient services to the customers. At times, it becomes difficult to manage housekeeping tasks quickly and often leads to mismanagement of the staff which leaves guests frustrated – this could be untimely cleaning of rooms, tracking unclean rooms, delayed process carried by the housekeeping staff. That time it’s advised to involve technology into your hotel management. And by that we mean Housekeeping Software which will take full control of the hotel’s housekeeping tasks easily and manage things quickly and efficiently. It takes into account:

  1. Occupancy Status

This feature will determine whether the rooms are occupied or not. Also housekeeping software is important for the staff to know if they can enter the rooms and carry out the cleaning process.

  1. Housekeeping Status

The hotel staff can view status of their cleaning and other housekeeping tasks with the help of different color codes which can be easily understood which can be easily recognized.

It is a great advantage to integrated Housekeeping module with the hotel management software:

  • It enables real-time, updates of the status of different rooms
  • It allows to allot housekeeping staff as per rooms, floors, areas or buildings
  • It generates reports of staff work progress and delay process at any time for more exhaustive control
  • It takes control over the inventory and minimizes the chances of theft

How does Housekeeping Software benefit Hotel?

For a critic in the hotel industry, it is difficult to please them with opinions in favor of the housekeeping software, until they are shown the real benefits the automated system brings. The main aim of the housekeeping software for hotels is to provide and assist hotel management with a smooth and efficient system that helps in better productivity of the housekeeping staff. This results in better and increased revenue for the hotels.

The advantage of integrating housekeeping software into your PMS is tremendous. It provides the hotel managers a real-time visibility to the staff functions and room status which enables them to guarantee better management and uninterrupted services to the guests. This software also assists hotel managers in planning and scheduling task distribution among the housekeeping staff. Through this automated software, inventories are recorded in real-time thereby providing managers a greater flexibility in assigning tasks based on requirement and also monitor how much an employee is working and how much time the employee has delayed in doing their assigned task. QiK Circle’s Housekeeping Software is fully color coded and easy to use software which maximizes the efficiency of the hotel staff by managing daily housekeeping activities. As everything is updated in real-time, housekeeping software eliminates manual checking of rooms to see if its vacant, occupied, cleaned or uncleaned.

5 Must-Have Features of Point of Sale software for your Business

5 Must-Have Features of Point of Sale software for your Business image

As the world moves further and faster into a thriving technological age, so must the way we conduct our business. POS systems are quickly becoming the technology of choice. No matter, what type of hotel industry you are in, adopting a POS system can turn your business around by providing an all-in-one solution to a multitude of everyday issues. 

Common problems faced by retailers on a daily basis such as unrecorded sales, human errors, mismatched inventory tallies and the time wasted on correcting them are all easily avoided when using a POS system. The main benefit being claimed for POS system is that it accurately collects and records data, allowing you to really see how your business is functioning and how to continually improve it.

Being faced with variety of choices might be overwhelming when choosing the point of sale software that is best suited to the needs of your restaurant or spa. But one must keep in mind that there’s a set of standard features that any good POS software should have. 

If you’re not sure what your POS should do or not do, this checklist will be beneficial in providing you the five essentials you need from a point of sale system and why:

1. Credit card processing

Credit card sales are easier when your POS system has built-in credit card support. This makes a very important feature which any good point of sale system should have.

Why you need it: Credit card interfaces not only allow you to deliver better service by offering customers a convenient way of sharing the bill but also enables to complete faster with more accurate transactions. QiK Circle Hotel Management Software offers fast and secure POS system for business in need of secure, efficient credit card authorization at the point of sale.

 2. Mobile payment options

Since the evolution of mobile payments has been growing rapidly, consumers are looking forward to it and it has become a necessity in any restaurant that wants to stay ahead of the curve.

  Why you need it:    Mobile payments aim to provide convenience to you and your customers as they are able to settle the bills through a simple process of scanning the code. QiK Circle’s Point of Sale software ensures smooth and effortless mobile payment that you need to run a thriving business. With so many consumers used to mobile transactions, you can’t afford not to have it.

 3. Fingerprint ID scanners

Not only are manual timesheets a waste of time but also have become outdated when it comes to accuracy. Luckily, this is where fingerprint scanning steps in.

 Why you need it:    Fingerprint scanning gives you an easy way to track employee check in and out times, determine their working hours as well as monitor how employees move through the establishment to see where the potential weak areas lie. It also lets servers log into the system with ease, without the need to remember complicated passwords.

 4. Accurate & real-time data reporting

Real-time control and accurate inventory forecasts are made easier with Point of Sale systems. Most modern POS systems integrate with data analytics tools to give a better insight into your establishment.

Why you need it:   Choosing a right POS software that allows for intelligent reporting will enable you to eliminate revenue leakage and stock wastage, track inventory and accurately forecast financially. QiK Circle’s Point of Sale software is best suited to food outlets, food joints, restaurants and spa that provides accurate and easy to understand reports with touchscreen enabled.

 5. Training

Purchasing a Point of Sale software is a good investment, not only in cost, but in comprehension. Therefore, it is also important to choose a supplier that will offer training so you are able to get the most out of your POS system

Why you need it:   What good is the best point of sale system if you don’t understand the skills to use it? At QiK Circle, we offer 24/7 support as well as live demo and on-site training offered by our installation specialists to empower both you and your workforce.

Don’t let your company fall behind the competition. Opting for a right POS system can ensure maximizing profits, eliminate waste and improve customer service throughout the company.

Improve your ROI by investing in right Hotel Technology

When it comes to investing in hotel technology, owners can be loathe implementing anything that doesn’t offer a good return on investment. Therefore, it’s important that you consider how much value the product brings you. But, how do you measure this return on investment?

There are three main areas where you should focus on when measuring ROI – 

  • Reduction in expenditure
  • Increase in revenue
  • Time savings

Let’s explore each of these in more detail, and how Hybrid Cloud based technology makes a difference:

Reducing your expenses

When using an old system or technology, it can be challenging to switch – particularly considering the investments you’ve already made on your software. However, what you need to think about is the ongoing expenses linked with your system.

To make it even more understandable, we will ignore the various smaller costs associated with integration, maintenance and energy bills, and focus on the major ones instead.

Suppose, the IT guy you hired to manage your in-premise system commands $10,000 a year – a moderate estimate. This cost alone represents a significant cut from your bottom-line.

With a competitively priced hybrid cloud-based system, you’re paying as little as $4 per room. Indeed, even with a 50 room property, that works out to a yearly cost of just $2400 – keep in mind that you are also paying no overhead expenses or running costs.

Increase your Revenue

So perhaps you aren’t using an old system – suppose you operate your hotel with an Excel spreadsheet. With no IT costs, no maintenance costs, it’s absolutely free hence saving you time. Nevertheless, it’s obstructing you from enhancing your hotel for maximum revenue generation.

Hotels are perishable commodities – not unlike food – once it expires, the chance to earn from a room is lost forever. In today’s fast paced hospitality industry, guests make use of the web by being online making reservations every second. Pen and paper ways would have been perfect before the internet, but they simply cannot cope with the pace of incoming bookings today.

Today, hotels have an excellent opportunity to pull in bookings from any part of the world through global OTAs and GDSs, and with large number of travelers visiting these sites, selling your rooms on as many as you can vastly improves your reach. This directly translates into more bookings.

The internet permits you to influence your region’s tourism appeal to build your own occupancy. With a hotel management software (HMS), you get the advantage to integrate with many global OTAs & GDSs in real-time – which means bookings and inventory get automatically updated instantly. This eventually allows you to significantly boost your online exposure and sell on multiple channels, without having to worry about the complexity of handling so many channels.

Time Saving for your Staff

Every minute that your staff spends in the front office is a minute they’re away from the guests. Instead of giving valuable time to your guests, employees are spending on making manual reservations and updates required by spreadsheets and legacy systems.

Since guest satisfaction is not as tangible as costs and revenue, it’s a lot harder to measure this impact – however, its importance is superior. In today’s millennial dominated age, guest expects personalization. They don’t need blanket services that cover everyone. They want to be valued, and traditional old systems are cheating your staff of the opportunity to make them feel special.

A comprehensive hospitality management system allows you to automate main processes at your hotel. Night audits are carried out systematically, reservations are automatically organized with inventory being updated in real-time, and even room prices can be set to vary dynamically as per pre-defined rules.

This strategy allows your staff to continue delighting guests, ensuring that they leave your hotel with a great impression and a big smile on their face. Owners, managers and staff, all have their hotel’s best interests in mind – but that doesn’t mean that they would be happy to work harder. You may be fine with spending your weekends working at your hotel, but you can’t expect your staff to feel the same way.

Looking with their perspective doesn’t just allow you to understand how to derive more productivity from them, it helps you maintain a healthy work atmosphere.

QiK Circle’s Hybrid Cloud based HMS was designed with not just the owner’s best interests in mind – we realize that your employees and manager need to see value in the system for themselves as well.

As an owner, QiK Circle lets you –

  • Manage your property from anywhere, anytime with just a internet connection.
  • Boost staff confidence by simplifying their tasks and saving time.
  • Track occupancy and measure performance with customizable reports.

As a manager, QiK Circle lets you –

  • Set special discounts and packages as per market conditions to increase occupancy.
  • Track guest history and preferences in order to personalize the experience and increase guest satisfaction & loyalty.
  • Monitor the status of rooms, take actions and assign tasks from a single point-of-control.

As an employee, QiK Circle lets you –

  • Decrease manual errors and eliminate major issues like overbookings.
  • Automate routine operations like night auditing and reservation organization.
  • See all tasks for the day and prioritize accordingly, allowing for better time management.

6 Reasons to use Maintenance Software in hotels

6 Reasons to use Maintenance Software in hotels

Whether it’s a vacation or a business trip, people staying at a hotel want everything to run smoothly and the end-goal of hotel staff is to ensure that their guest feel like the hotel is their home away from home. You might boast of the best facilities, best property, excellent staff and unparalleled service but remember that success of hospitality industry relies on just one thing – customer satisfaction. And with just one wrong step from your end can get your guests pack their bags and go somewhere else.

In the era of social media, it has become even more crucial to satisfy your customers and ensure they never get a chance to complain about anything. Maintenance managers of a hotel have to be constantly on their toes to make sure that even the smallest of the tasks are immediately addressed. Hotel Maintenance Management Software can helps managers in streamlining hotel maintenance activities and ensures your day-to-day operations run smoothly.

Benefits of Hotel Maintenance Management Software

Hotel Maintenance Software provides hotel managers and staff with the ability to meet and exceed customer satisfaction goals in the following ways:

  •  Track, assign and prioritize work orders
  • Mapping functions to allow you to view the work the needs to be completed in a list view or highlighted on a map of your existing floor plan.
  • Generate comprehensive maintenance and inventory reports to help you plan your annual budget
  • Monitor the amount of hours each employee works
  • Manage corrective actions
  • Create a schedule maintenance calendar
  • Track your on-site inventory
  • Dispatch tasks to selected employees
  • Track energy and water usage to spot unusual trends that could indicate a problem

Now, let’s look at the 6 main reasons why to use Maintenance Software and how it proves to be beneficial for the hotels management.

   1.Impress your Guests

Just imagine, after a long journey your check-in to a hotel room and find that the air conditioner or heater isn’t working. It feels annoying right? While it’s impossible to prevent every issue, hotel maintenance management software allows you to implement a plan for scheduled maintenance. By regularly maintaining the equipment used in each room, you can spot issues early and fix any problems. At point when your guests know that they can go straight to their respective rooms and relax without any worries, the more likely they are going to return and refer your hotel to their loved ones.

    2. Saves Money by Conserving Energy

Energy usage is a huge expense for most hotels and resorts, however it’s also an expense that doesn’t have to get out of control. With maintenance software installed in your property, you can track and measure the amount of energy and water used at your hotel on any given day. Also, the software also sets alerts to notify incase of excessive amount of energy or water is used or on any unusual activity thereby fixing the problem right away. In addition to spotting problems, hotel maintenance software reduces downtime and required repairs which ultimately lower your overall costs. It also prolongs the life of the machine and prevents minor problems from becoming major issues that will cut deep into owner’s pockets.

   3. Tracks your Assets

Many hotels, especially large hotel chains and resorts, use a lot of supplies each day. Without proper software, tracking hotel assets could take a lot of time. The last thing you want to do is upset your guests by running out of toiletries or kitchen products. With the help of maintenance management software, you can track the levels of all your supplies so that you know when to place inventory orders. Once you are able to track the assets, maintenance will automatically get more efficient.

  4. Tracks and Prioritizes your Work Orders

Being able to track and prioritize work orders is important in the hotel industry for increases customer satisfaction. If a work order is generated for an occupied room, you must put that work on the top of your priority list to meet guests’ needs. Maintenance software allows you to track work orders and also allows you to identify which orders are open, in progress and completed as well. Since your employees will always know what task needs to be completed, they can easily be updated throughout the day.

  5.  Tracks your Employees

Wouldn’t’ it be so simple if you could track your hotel employees and their information? Well, maintenance software does the job for you. You can create work schedules for your staff, monitor the amount of time each one works and well as generate reports. Having all these information in one place makes it easy and smooth to manage multiple employees.

  6.  Plans your Annual Budget

By using maintenance software, hotel and resort managers can track their property’s expenses by evaluating information gathered in detailed reports and create each department’s budget for the following year. Thus, you know an average cost that each department spends on a monthly basis so that you allocate your funds accordingly.

 Conclusion

Hotel Maintenance Management Software makes a great investment whether you run a large resort or medium to small size hotels. It tracks everything you need to run a hotel smoothly. If you still haven’t implemented maintenance software in your hotel, you know what to do now!

Top 5 Good Reasons to have Hotel Reservation Software

Top 5 Good Reasons to have Hotel Reservation Software

Internet has provided a lot of easy ways to reach out to the things of our interest. In the few years, a big rise is seen in the hotel technology. This growing trend has made many hoteliers to take advantage of the trend by simply integrating hospitality management solution in their hotels. This in turn provide the hotel staff the ability to run their hotel smoothly as well provide top-notch services to the guests which instantly boost sales and get more repeat bookings. 

One such technology is Hotel Reservation Software. A reservation software for hotels is a must have for hotel these days. More and more users are now moving towards online reservation system because of ease of use and instant confirmation.

Wondering why so many hotels are so interested in getting an online reservation software. Here are 5 good reasons why!!

 

1.Saves time and costs

The booking process in any hotel reservation software is very quick. It will save your guests time as they won’t need to wait for hours until the staff confirms their reservation. If your hotel can book a room by completing a couple of easy steps, then the chances that they will choose another hotel are low. Simultaneously, you would not have the need to hire a team responsible for continuous email communication with the guests.

 

2. Automates booking process

If you are not using hotel reservation software, then you might be processing all your bookings manually. A good booking software will handle all the aspects of the booking. After the booking is being made, the platform automatically reduces the availability of rooms by updating it in real-time. With a reservation system integrated with Channel Management System you can easily auto update inventory across all channels making your job hassle free.

 

3. Increases customer satisfaction

Hospitality industry is where customer experiences matters the most. In order to increase customer satisfaction, you need to ensure that you provide the best in class services to your guest from the very beginning of making reservations till check-out leaving a good impression on them so that they can book with your hotel again. During the booking process, you can offer value added services, such as gym and spa facilities or even city tour guides. Additionally, a reservation platform is a good place for feedback and a place for feedback and a place for demonstration that your hotel acts upon its guests’ suggestions.

 

4. Reduces human errors

What are the chances that the same room will be booked for two guests at the same time if you have an efficient hotel reservation software? Close to nothing. With every update from your system being automated and instantly reflected on all the sales channels, you can easily reduce human errors such as overbooking and unmatched inventory status that leads to loss of revenue and poor customer service.

 

5. Maximizes booking and revenue

With the help of hotel reservation software, hoteliers can offer their services around the clock. Through this system, you can manage reservations and update room inventory on all the distribution channels automatically which ultimately increase hotel booking and maximizes profits efficiently.

Conclusion

The Hotel Reservation Software provides hoteliers with exceptional advantage of direct sales which helps them to manage better revenue. This is a good way to keep your guests happy and avoid common misunderstandings.

Hotel In-Room Tablet Experience: Why you should offer it?

As consumers, we all stayed in hotels and thumbed through the traditional guest welcome kit which included all the information of the hotel and its lavish facilities. And soon after the reservation process hotel staff greets you at the door asking for any assistance. Have you thought of moving the same experience to a tablet device?

In the past, we’ve discussed how you can make your hotel brand stand out by adopting various methods to engage customers and drive them in becoming a loyal customers. In addition to this, we’re noticing hoteliers providing an in-room tablet for the guests to use during their stay.

The tablets provided in-room isn’t the standard tablets which are just for showpiece. These tablets have custom apps that take the place of the traditional guest welcome kit which gives an exceptional experience to the guests as well as the hotel staff. Although purchasing tablets and creating a custom app might seem a major initial investment, think of the long-term return on investment. At the end of the day, as a hotelier you want to know, “What makes it valuable for the property?” but also need to consider what this experience will add to the overall hotel experience.

Hotel Benefits

In-Room Tablets plays a major role in providing a comprehensive guide to hotel facilities in the palm of hands. In addition to providing hotel information, the revenue driving feature of in-room tablets for hotels is the ability for guests to place room-service orders directly from the tablet, without having to pick up the phone. In fact, hotels that currently have in-room tablets have reported a 41% increase in room service revenue per occupied room. This is largely due to the fact that you can tailor the device app to make suggestions after a guest selects a menu option. For instance, the guest wants to order pizza. After putting the pizza in their cart, they can see suggestions to add seasonal toppings or drinks to that order.

Apart from making customized order, in-room tablets allow the hotel to process the process for guest needs. Once, the guest places an order for either room service or housekeeping, the guest can track their status in real-time.

Guest Benefits

We are in that era where we are texting over phone than talking. Through a custom in-room tablet, guests can book hotel amenities at their own convenience without picking up the hotel landline. For example, the traveler that arrives at 10 pm at the hotel wants to have late night dinner, he/ she can order for dinner using just a tablet and in few minutes it will be delivered to their doorstep. 

Yet, another advantage of in-room tablets is that guests’ have the ability to track their order until it’s delivered to their room. With the custom app, guests can rely less on calling the front desk or housekeeping department for any needs during their stay. The tablet has the functionality for the guest to check any messages that they may have from the hotel. Additionally, guests can request for extra pillows, a late check-out or even a wake-up call without having to call the housekeeping or front desk. And so, with the efficiency of in-room tablets, the statement clearly justifies that hotel room tablets transform front desk thus, freeing up the time to better guest experience.

 

Guest Experience

The benefits listed above, for both the hotel and the customer, leads to improved and more customized guest experience. Guests’ have different preferences and thus, this in-room technology pushes the custom experience even further and allows the hotel to cater to different guest needs.

Top Challenges faced while choosing the right Hotel Management Software

 

As technology is improving constantly, there are lots of alternatives for the hotels in grabbing their market space online. However, according to late 2016 survey, almost 70% of the hotels across the world still follow the old marketing practices. Due to poor marketing efforts, sales and brand recognition gets affected to a high extent. The current trend denotes that hotels are slowly moving towards OTA marketing and hotel management software to ease the workload and increase rate of investment. This is great news for the hospitality industry, as it enhances connectivity and enables real-time integration.

Cloud Based Hotel Management System

It’s easy to understand why cloud-based hotel management software are in great demand nowadays and their popularity continues to grow. And so with that, Cloud has reshaped the very prospect of hospitality. Hotels that are on the cloud have advanced so much that the competing hotel industries have had little choice but to join the platform themselves.

Let’s have a look at some of the factors that influenced cloud migration and the biggest challenges hoteliers faced while making the switch.

 Software Evaluation

Hotel management software is still a program at the end of the day. And the complete scale of management required at most hotels mean that running the system is only going to be more transparent. Service providers are often hesitant to allow access to software demos, and prefer to conduct telephonic, online conversation or in-person meetings that allow them to address queries there and then. This way, hoteliers won’t be overwhelmed and are less likely to criticize the system for complexities arising from their own hotel’s state of management.

QiK Circle provided a completely unregulated demo session that features system’s simplicity and unique color coding features that no other property management solutions have till date. A number of other companies also followed suit and simplified evaluation and while a one-minute registration process may not be common, this enhanced access has encouraged more hotels to adopt modern technology.

Costs & Functionality

With increasing costs and static occupancy numbers, hotels are hard-pressed to lower the costs and save wherever they can. The majority of hospitality management softwares in the market did not offer a complete integrated solution. Many of them included a front desk system and modules for other departments such as housekeeping, accounting and so on, had to be purchased individually.

While local software companies offered these facilities in cheaper prices, but lagged behind in terms of functionality and did not support real-time integration to many global OTAs. Additionally, advanced in-room tablets are the most trending facility that many hotel softwares don’t provide. This forces the hotel to invest further in workstations and calls for more tech-savy staff. In fact, hotels equipped with room and staff devices are more likely to increase sales through customer satisfaction.

Lack of Flexibility

Hoteliers often struggle to find software perfectly tailored to meets its needs. Smaller hotel lodges with fewer than 20 rooms will have different needs as compared to boutique hotels with 100 rooms. Owners of smaller hotels often feel like they’re paying for features that they don’t require and this is a major obstacle especially for individuals acclimated to using outdated systems.

QiK Circle offers multiple versions that cater to various types of hotels, ranging from small to large hotel chains. This also enables hoteliers to gradually upgrade their plan as they scale – an approach that is as cost-effective as it is practical.

Now, hoteliers can take comfort from the fact that cloud technology is facing phenomenal worldwide infiltration. This will additionally upgrade accessibility and furthermore help enhance connectivity between suppliers and distributors, potentially improving occupancy and driving more revenue. From a ROI point of view, a reliable hotel management solution can have a significant effect to a hotel’s bottom-line. A HMS is no longer just a tool, it has become an important part in the hotel’s operations.

COVID-19 – Survival of the fittest in hospitality sector

Four months into 2020 and the world is battling against the ongoing pandemic – Coronavirus (COVID-19). While the world awaits to see the light at the end of the tunnel, the pandemic has brought the hospitality and travel sector to a standstill. With travel plans being dropped, hotels are perhaps the worst affected business since occupancies are trending towards zero and a lot of inventory is lined up to go unused as the peak season hits.

The hospitality businesses have to pull off all the stops to withstand and survive this disaster. Having said this, let’s look into some measures for the hotels to survive from COVID-19.

  1.       Debunk Myths and leverage the power of Real-Time Information

The current COVID-19 pandemic raised a lot of queries, myths and facts. We are bombarded with information all day, every day, as a result, often relying on intuitions to decide whether something is accurate. Big retail giant, Amazon stepped in when sales of items that guaranteed in treating or even curing COVID-19 started to appear on its site. Surprisingly, decision-makers are also facing challenges in accessing information while dealing with the crisis. It is very crucial to leverage the power of real-time accurate information for the best action to be taken.

Scientists have developed live, interactive maps for researchers, public health authorities as well as general public for tracking the reach of the pandemic in just a click away. The best sources to go to for reliable information are government health websites and WHO (World Health Organization) who is working extensively to analyse data, provide advice, help countries prepare for additional investigations, response and control actions. Bad information about the pandemic is everywhere, but being vigilant will help you to take preventive measures and spread facts not fear.

  1.       Implement Cost Control

With the economic slowdown being predicted stemming from the coronavirus concern, controlling your overhead costs is the wisest decision you can make to keep your hotel business secure and less impacted. With the decrease in reservations after the end of the lockdown, hoteliers should be mindful in planning out any short term cost reduction actions to ensure that these activities do not hurt business opportunities and brand value in the long run.

For instance, you can save your expenses by scheduling on-call shifts for hotel staff instead of having them work full-time. Accurate demand forecasting can be done to enhance hotel’s labour scheduling. Once the forecasting data is made accessible, managers can regulate the areas which are most affected by the number of guests staying in the hotel. The number of guests a hotel carries directly impacts the housekeeping needs. In such cases, you can outsource as much housekeeping staff is required.

  1.       Automation to the rescue

With the hotel industry right now facing an unprecedented challenge, hotels tend to hit the panic button whenever there’s a topic to invest in a technology. Well, technology can’t save you RIGHT NOW but investing in these advancements can help in cutting down your hotel’s costs and is the key to run an efficient and consistent business.

You can get your hands on an all in one hospitality technology which includes hotel software integrated with Self Check-In applications, Staff and Guest Devices which is AI (Artificial Intelligence) powered. This technology takes care of front desk activities, housekeeping activities, guest room automation and everything else which in turn reduces the need of dedicated labour behind several operations thus delivering utmost customer satisfaction and even saves time.

  1.       Work on Hygiene & Sanitization

Viruses don’t need visas. They can enter through anywhere. So during this pandemic and even after that, hotel’s first and foremost priority should be – Hygiene & Sanitization.

  •         Educate your staff about the preventive measures they should take on the hotel premises. Brief them about the guidelines provided by health authorities.
  •         Provide them with surgical masks, alcohol based sanitizer and gloves to wear. Make strict rules to always wear masks and use sanitizer frequently.
  •         If possible, try to install alcohol based sanitizers at your front desk, reception area, hotel lobby, meeting rooms, restaurants and cafes.
  •         High touch areas in public spaces include tables in the lobby area and buttons on elevators, water fountains and ice and vending machines. Pens at the front desk and room keys and key cards should also be cleaned with disinfectant.
  •         Linens may become contaminated with the virus. Bed scarfs and bed spreads should be washed more frequently with added disinfectant when washing laundry.
  •         Ensure to have at least two doctors on call when needed. Educate your staff about the basic symptoms of the virus.
  •         Keep yourself and staff informed with updated and credible information on the COVID-19 virus.

When taking all the above measures, keep your guests posted about the same. Highlight these measures being taken at your hotel in real-time on your website and social media platforms. So, your guests can know that their stay at your hotel in future is going to be safe and pleasant. 

  1.       Prepare for Post COVID-19 Recovery Strategy

Once the virus is contained and travel restrictions are lifted, domestic traffic is expected to pick up first, followed closely by international travel. As travel is on pause, hoteliers can utilize this situation as a chance to re-evaluate their business. They should stay connected with past and future guests through social media, email and editorial content which will entertain and add value to maintain a strong brand relationship. 

Amid the crisis, hotels tend to make the mistake of reducing their prices to induce more occupancy. Cutting rates won’t suddenly increase demand if consumers are stuck on a no-travel ban. Hotels lowering their prices in the face of a market slowdown can face significant challenges when the demand picks up. Instead, you can focus on bringing back those guests who have cancelled their reservations because of this outbreak by offering attractive packages or discounts. Rightly being said, there is no harm in doing something instead of doing nothing.

CONCLUSION

Pandemics are a serious wake up call for all industries and no one can dim the impact of the COVID-19 but a strategized roadmap can neutralize the impact on your business. You can use these strategies and a strong leadership to get through this tough phase. Always remember to “Keep Calm and Carry On”.

In a nutshell, PREPARE, Don’t Panic!

How In-Room Tablets will transform Front Desk?

With the launch of iPad, many experts looked at it as a device focused on consumer applications, not businesses. However, mobile technology has advanced into the core strategies of businesses of all shapes and sizes. Companies in almost all industries are now adopting and embracing mobile as they provide imaginative hotel management solutions. Businesses are finding productive and creative ways to use tablets, including streamline operations, as a way to provide executive with real-time access to vital business intelligence data, to connecting with their customer and relying critical guest service needs. In compared to legacy, inflexible hardware systems that are becoming irrelevant in today’s world, businesses are finding that the screen size and portability provides the right balance for common work-related tasks.

As seen in the recent survey, more than 1 billion people worldwide use tablets, representing nearly 15% of the global population and more than double the number three years ago. By 2018, the number of tablet users in the world will reach 1.43 billion.

Thus, hoteliers are beginning to use mobile technology to not just increase efficiency and profitability but also customer satisfaction and use it for multiple marketing purposes. Equipping front desk and management staff with tablet devices while interacting with customer can extensively improve customer service. Tablet devices allow hoteliers to create more personalized and modern touch to their check-in experience by providing staff with the flexibility to come out from behind the front desk. Therefore, aiding with socializing and interacting with the customers, further making arrival feel less like a transaction and more like a welcoming experience.

Tablets can also help to streamline data gathering processes like signing up for mailing lists, making reservations, ordering for hotel services and checking guests in and out locations. Staff can quickly and easily access and view necessary customer information at a glance, whether a guest is a new or returning client. By automating these processes, mobile and tablets eliminate customer frustration, helps to provide a more personalized experience while in the meantime allowing staff to divide their time between working at the front desk, moving around the lobby and meeting guests.

Additionally, tablets can also empower hoteliers to simplify their operations. With the help of a mobile HMS (Hotel Management Software), hoteliers can access reports and important information anytime anywhere and also manage rates as well as monitor hotel activity easily and quickly from any device. Incorporating tablets into departments such as housekeeping and maintenance can highly benefit from the device’s mobility. Housekeeping staff effortlessly take notes on room services in real-time and provide instant remote room updates; both reducing the need to manually alert maintenance or call the front desk regarding to room status and technical issues.

Equipping the hotel staff with tablets not just helps to streamline operations, increase productivity but also is less disruptive to guests, allowing staff to respond more quickly and the hotel to track requests & work orders electronically. Overall creating an experience which is fun and futuristic.

5 Top Rated Hospitality Tips to Achieve Customer Satisfaction

Customer satisfaction is something hotels are always trying to achieve. Nowadays, customers start their hotel searches online and spend time comparing prices and reading reviews. And if the customer turns to be a smartphone or a tablet user, researching on various choices increases which means hospitality impression begin long before the customer walks through the door. So how do hotels satisfy their customers and achieve retention?

  1. Great websites improves customer experience

Customer satisfaction is highly affected by digital online presence. With customers getting their first information about hotels online, most of successful hotels have striking websites that are also easy to get found.

Websites with clear directions (including maps), nearby places of interest, numerous photos, contact details and great reviews are attractive and get instant booking without any hassle and boosts customer satisfaction.

 

  1. Guest satisfaction increases when you understand your customers

Customer satisfaction is not just a warm welcome with a smile, it’s lot more than that. Knowing and understanding a customer is at the heart of it. A customer booking its stay at a beachside resort has different expectations than a customer staying in a convention hotel. When you figure out how to meet the needs of the customers and to deliver consistently and effectively on those needs, you are being able to create overwhelming customer loyalty and attain higher number of bookings.

 

  1. Address customer complaints quickly to improve customer satisfaction

The hospitality industry can be rigid with requests and complaints coming in online, by phone, email or in person at the front desk. One of the key responsibilities of any guest service manager or customer service provider is customer satisfaction measurement.

By addressing to the requests or issues quickly, a hotel will have fewer complaints in return. When customers need anything from hotel staff (from clean towels to extra pillows, and room service to assistance with carrying their bags), they expect quick and efficient service. Waiting for an hour or more for these small services can lead to a bad impression of slow and inefficient service. In few words, a quick turnaround to requests can have a big impact on the reviews left by customers at the end of the stay.

 

  1. Train your staff for improved customer service

For a hotel to run smoothly and flawless, a hotel must have a well trained staff with an emphasis on working together for the benefit of the customer and this turns out to increased customer satisfaction. The end goal of any hospitality industry should be centered on customer satisfaction.

It’s not possible that a well run hotel will never get bad review. A certain percentage of customers will complain no matter what. Use this opportunity to learn from what let down customers and structure your system accordingly to achieve customer satisfaction. Take an extra step to adopt hotel management software with solid hotel management strategies to help put all things in place. However, a staff having good knowledge in catering a positive customer satisfaction with a strong sense of knowing customer needs will create an environment that attracts people in and leaves them with a lasting good impression.

 

  1. Track, analyze and report on customer satisfaction

Customer satisfaction is often linked to the level of customer communication. By creating a bond with the customers through communication, hotel management can see strong and weak points in customer service. Feedback can be gathered online in review section of websites combined with review cards in room and front desk logs. These tools, when used in a proper way, can be extremely helpful in staff meetings and staff training sessions.

 

There are number of customer satisfaction tracing companies and tools available. Some of the other tools include analysis of how customers’ book and what led these customers to opt for a particular hotel versus a similar one down the street. Gathering this type of information with hotel reservation service tools and using it properly can be a huge benefit in gaining new customers and repeat customers.

The hotel industry is growing yet competitive. Customers need exactly what they expect whether it’s a simple clean room or a luxurious room with many amenities. Having a well trained and hotel staff with customer recognition and customer satisfaction skills, the hotel will earn repeat customers as well as brand loyalty.